Employment Opportunities

 

Our People Are What Make Our Communities Special

 

It takes a special kind of person to work with Christenson Communities.

We look for people who have a passion for engaging with older adults and providing outstanding seniors care, dementia care and other health services.

People who have a real commitment to treating residents with the respect, honor and dignity they deserve.

People with the experience and expertise to help residents live the lives they envision for themselves.

 

Why choose Christenson?
 

  • Innovative and direct involvement in community supports
     
  • Opportunity for career growth through training and development
     
  • Family values and support for family initiatives
     
  • A cooperative, team spirited working atmosphere

Christenson Communities Employment Opportunities

Clinical Quality Educator

Christenson Communities is dedicated to providing engaging lifestyles in the "Age in Place" seniors campus and has been redefining what it means to age in today's society. With eight luxury facilities in Edmonton, Sherwood Park, St. Albert and Lacombe with over 1,000 suites, including the award winning Devonshire Village, Citadel Village, Glastonbury Village, and Royal Oak Village, Christenson Communities is the leader in Assisted Living.

It takes a special kind of person to work with Christenson Communities. We look for people who have a passion for engaging with older adults. People who have a real commitment to treating residents with the respect, honor and dignity they deserve. People with the experience, and expertise, to help residents live the lives they envision for themselves. If making a difference in people’s lives is one of the things that make you tick, then you are the right fit for us.

We are currently recruiting for a Full-Time Clinical Quality Educator to join our team. This is a permanent position based out of our Lacombe Community, Royal Oak Village, and provides support to our Central Zone Communities.

The Clinical Quality Educator works as an integral member of CCLs Clinical Quality and Education Team to support excellence in Clinical Services. Supports the development, implementation, and evaluation of CCL’s Clinical Services through Quality Assurance, training and development and Performance Improvement Activities at the site level. The incumbent is responsible for supporting the implementation, deployment and monitoring of approved clinical quality processes and programs at the site. Leads the provision and facilitation of education for Licensed Practical Nurses and Health Care Aides. Facilitates, coordinates and supports educational initiatives for orientation, mandatory education and in-servicing to promote clinical competence of staff. Expedites changes in policy, procedure, protocols and technology to promote competence of staff and best practice at the site level. The Clinical Quality Educator acts as a role model and resource to all staff for professional development and clinical competency, including Wellness Managers.

Key Responsibilities

Clinical:

  • Maintains visibility at the site level supporting approved clinical quality processes, assessing clinical best practices and reporting on a site’s clinical services at regular intervals.
  • Contributes to the ongoing development of processes and programming that facilitate and guide clinical quality and excellence at the site level
  • Assists with the preparation, planning, deployment and integration phases of new clinical service programs
  • Recognized as CCL’s Dementia Care expert. Promotes Excellence in Dementia Care through the coordination, education, evaluation of services at the site level. Reports on the status of the program’s clinical services through regular evaluation and measurement tools and implements education and quality improvement plans where required.
  • Provides ongoing feedback, clinical support, and mentoring for Wellness Managers
  • Recognized by our clinical partners and team as an organizational expert on policy and standards in seniors care services
  • Assists with preparing/providing organizational updates and data analysis i.e. resident falls, wound management, medication errors and resident acuity
  • Acts as role model in the clinical setting through participation in resident care activities
  • Evaluates and reports on the quality and effectiveness of resident care delivered at all sites
  • Acts a liaison for physicians
  • Assists with stabilization of sites
  • Provides support with homecare
  • Respects and acknowledges skill levels and contributions of all staff
  • Supports staff morale and team building activities
  • Promotes evidence based practice and its integration into the Supportive Living setting and Home Care
  • Collaborates in the development of best practice and evidence based standards
  • Demonstrates respect for others and the cultural diversity of others by using tact, diplomacy and courtesy in all interactions within the clinical setting
  • Maintains own competence in nursing practice

Education/Staff Education:

  • Develops annual education plan with goals and objectives to meet educational needs of employees, patients and families. Responsible for the overall curricula planning, educational activities design, content development, implementation and evaluation of education/orientation programs
  • Develops continuing education programs. Remains current on information and knowledge regarding changes in health care practices and when necessary responds to changes with educational programs for care giving personnel; organizes industry experts to provide in-services as necessary
  • Coordinates with Wellness Managers, Community Administrators and HR to implement competency based training including new hire orientation, annual competencies and skills, and clinical certifications as applicable
  • Contributes to nursing management education and professional development of staff, students, and colleagues in an environment of mutual respect and understanding.
  • Develops and implements recruitment and retention programs for staff.
  • Provides weekly in-services for staff, residents, and families
  • Participates in the development and communication of new or revised policies and procedures
  • Seeks opportunities for professional development and continued education
  • Promotes and integrates evidence based practice into the clinical area
  • Recognizes value of relationship building in recruitment and retention with development of education and staff satisfaction
  • Participates in creating an environment of learning conducive to staff needs
  • Take responsibility for own learning needs

Quality Assurance:

  • Collaborates with the Manager of Clinical Quality and Education in performing routine internal audits on clinical services and programs as mandated by the approved audit schedule – travel may be required
  • Provides written post audit action plans for sites where deficiencies are found and improvement strategies are required
  • Supports site teams in implementing quality improvement initiatives
  • Available for unplanned audits of sites when required
  • Leads Quality Assurance in the Dementia Care Program through coordination, education, evaluation strategies. Reports on the status of the program’s strategic goals through regular evaluation and measurement tools and implements quality improvement plans where required.
  • Supports the sites in maintaining Accreditation status through meetings, updates, education and quality initiatives.
  • Assists with providing up to date information on critical incidents to include tracking, monitoring, prevention initiatives – helps with instituting these changes across the organization.
  • Participates on committees and working groups to plan, develop and implement new policies, procedures, practices and initiatives, and to provide input on quality improvement initiatives
  • Provides initial clinical input and follow up regarding serious critical incident processes
  • Assists with the preparation of Continuing Care Health Service Standards and Accommodation audits and provides post audit support

Job Specifications

The core competencies of Clinical Quality Educator role consist of the following knowledge, skills, and abilities.

Minimum Educational/Experience Requirements

  • Current nursing licensure required
  • Management experience an asset
  • Experience in Supportive Living preferred
  • Experience as an adult educator an asset
  • Demonstrated experience of providing a climate of learning and encouraging the development of the professional nursing skills
  • Dementia experience required
  • Dementia Certificate an asset
  • Proficiency in computer skills including Microsoft Office, Power Point, e-mail and internet
  • Current active clinical experience in Geriatrics

*Equivalencies will be considered

Knowledge/Capabilities Required

  • Skills to direct, mentor and lead people
  • Project Management
  • Understanding of Outlook, Word, Excel, and Powerpoint
  • Capable of interpreting, evaluating and measuring data
  • Ability to create process improvements
  • Best practices implementation
  • Ability to manage projects and exceptional organizational skills
  • Must be creative, flexible and have critical thinking skills
  • Exhibit patience and understanding towards the needs of the people they are mentoring
  • Ability to set clear goals, expectations, deadlines and desired outcomes
  • Enthusiastic, energetic and eager
  • Well-prepared

Other Bona-Fide Occupational Requirements

  • A current and clear Criminal Records Check, including vulnerable sector is required
  • Must possess valid driver’s license
  • Must own and properly register and insure own vehicle

* Christenson Communities offers a comprehensive compensation package*

Qualified candidates can submit their resumes to suew@cdlhomes.com


Lifestyle Consultant

Christenson Communities is dedicated to providing engaging lifestyles in the "Age in Place" seniors campus and has been redefining what it means to age in today's society. With eight luxury facilities in Edmonton, Sherwood Park, St. Albert and Lacombe with over 1,000 suites, including the award winning Devonshire Village, Citadel Village, Glastonbury Village, and Royal Oak Village, Christenson Communities is the leader in Assisted Living.

It takes a special kind of person to work with Christenson Communities. We look for people who have a passion for engaging with older adults. People who have a real commitment to treating residents with the respect, honor and dignity they deserve. People with the experience, and expertise, to help residents live the lives they envision for themselves. If making a difference in people’s lives is one of the things that make you tick, then you are the right fit for us.

We are currently recruiting for a Life Lease Consultant to join our team. This position is based out of Edmonton, Alberta.

The Life Lease Consultant will oversee the customer relations for prospective customers for life lease and rentals for Christenson Communities’ existing, stabilized Luxury Retirement Communities.

This position is responsible for building lasting relationships and trust with prospective and existing residents as well as their families and other stakeholders by being the foremost expert on retirement living options and focusing on education and excellence in customer service.

The Life Lease Consultant is responsible for maximizing the long-term real estate value of specified Luxury Retirement Communities by meeting occupancy targets, achieving reduced vacancy losses, matching residents to appropriate communities and homes, increasing life lease loan amounts, working closely with Community Administrators and their site teams to ensure seamless turnover and releasing of suites, and working with a sales team that promotes cross marketing between various Christenson Communities.

Areas of Accountability

  • Be an expert and champion of “life lease”; effectively communicating and educating prospective clients, their family members, and other stakeholders on the benefits of the life lease loan option over conventional renting.
  • Understand the needs and wants of seniors vis-à-vis accommodations, hospitality, and care and to properly differentiate between the needs of the various segments in the marketplace (Active Adult, Independent Living, Supportive Living, and Designated Supportive Living).
  • Engage in lead management by educating clients on retirement living options and fostering relationships and creating trust with the client and their family throughout the sales cycle.
  • Build strategic partnerships with external stakeholders, such as physicians, seniors groups, and health clinics, to promote recurring referrals from within the community and beyond.
  • Achieve sales and occupancy targets as set forth by investors.
  • Manage and work with Sales Hostesses to ensure timely, friendly, and knowledgeable service and to make sure that they are accountable for their performance.
  • Maintain Information Centers and Show Suites with up-to-date information and marketing material; and to ensure that they are always clean and presentable.
  • Attend trade shows and fairs to promote the Christenson brand and develop “grassroots” word of mouth.
  • Evaluate the advertising mix for each site in an effort to get the best return on investment on advertising dollars.
  • Present the client with upgrading options and pricing for their suite at their cost.
  • Possess a well-rounded knowledge of Christenson Group contracts and ensure that clients are aware of their obligations so as to promote transparency.
  • Develop Sales and Marketing budgets in cooperation with Head Office and ensure they are met.
  • Develop and maintain competition surveys for all active neighborhoods.
  • Work collaboratively with other Christenson Group sites to cross market in order to fill vacancies, expedite turnovers, and address customer concerns.
  • Solicit feedback from clients – How did they hear of us? What convinced them to live in one of our communities? Why did they choose to not live in one of our communities?
  • Create and maintain weekly traffic reports and life lease and rental activity.
  • Submit monthly reports as required.
  • Be well versed on all of the communities that the Christenson Group of Companies markets and familiar with other Christenson Group leasing and sales representatives to refer inquiries to provide prospective customers with accurate information on all projects.
  • Follow thru with the client through the sales process and beyond, addressing customer concerns/inquiries collaboratively with the Community Administrator using a solution-based philosophy.
  • Streamline processes and systems where possible, with a commitment to “out of the box” thinking towards problem solving.
  • Create and maintain relationships with on-site personnel, understanding the uniqueness and diversity across communities to leverage within the sales process and to solicit support as required.
  • Life Lease Consultants are required to take ownership of their site(s). Ensure signage is clean and standing. The overall impression of the site and the sales centre should be excellent.

Job Specifications

The core competencies of the Life Lease Consultant role consist of the following knowledge, skills, and abilities.

Minimum Educational/Experience Requirements

  • Proven track-record of managing and directing a highly skilled, motivated, results-orientated, and successful sales and leasing team.
  • Five years or more of sales experience in new home sales, MLS real estate, and/or leasing is preferred.
  • Be of at least 18 years of age.
  • High School Diploma or equivalent.
  • Experience in seniors living would be a major asset.
  • Proficient with Microsoft Office (Excel, Word, and Outlook) and Internet Explorer.

Proven Skills and Abilities

  • Proven closing/negotiating skills.
  • Strong verbal and written communication skills.
  • Able to manage multiple projects on tight time frames.
  • Great listening skills and creative problem solving ability.
  • Proactive follow-up with prospective customers.
  • Must be resourceful, self-motivated, customer focused, and able to work in a team.
  • Strong organizational skills.
  • Ability to talk with different audiences, appropriately adjust technical content to meet different audience knowledge and interest, and can juggle meetings with multiple audience levels.

Personal Characteristics

  • Principles and values that match The Christenson Group corporate principles and values.
  • A high level of enthusiasm, as well as a high energy level.
  • Professional attire and personal grooming.
  • A good memory for names, faces, and business details.
  • Perseverance and stability.
  • An outgoing personality.

Other Bona-Fide Occupational Requirements

  • Must be able to travel locally.
  • Must own and properly register and insure own vehicle.

*Christenson Communities offers a comprehensive compensation package.*

Qualified Candidates can submit their resume to deving@cdlhomes.com
 


Recreation Therapist

Christenson Communities is dedicated to providing engaging lifestyles in the "Age in Place" seniors campus and has been redefining what it means to age in today's society. With eight luxury facilities in Edmonton, Sherwood Park, St. Albert and Lacombe with over 1,000 suites, including the award winning Devonshire Village, Citadel Village, Glastonbury Village, and Royal Oak Village, Christenson Communities is the leader in Assisted Living.

It takes a special kind of person to work with Christenson Communities. We look for people who have a passion for engaging with older adults. People who have a real commitment to treating residents with the respect, honor and dignity they deserve. People with the experience, and expertise, to help residents live the lives they envision for themselves. If making a difference in people’s lives is one of the things that make you tick, then you are the right fit for us.

Christenson Communities is currently recruiting for a Full-Time Recreation Therapist for our newest community, Timberstone Village in Red Deer, AB.

Scope                                                                                                              

  • The Recreation Therapist plans, develops, implements and evaluates holistic recreational programming that meets the criteria set forth within the “7 Dimensions of Wellness”. The programs are based on individual assessment and identified outcomes of all Supportive Living, Memory Care and Private Pay residents. The Recreation Therapist will work with residents, family members and volunteers to create an environment which fosters diversity, enables independence and dignity, promotes overall safety, and provides the utmost opportunity for optimal wellbeing and self-actualization. All residents living in the community may participate as desired.
  • The Recreation Therapist completes additional Resident Assessments and Care Pans for Memory Care and/or Supportive Living residents, as directed by the Manager of Inspired Living and Recreation Services.
  • The Recreation Therapist facilitates the Inspired Living program by ensuring the Resident Interest Inventory has been completed by all independent residents and added/updated to the spreadsheet. Results are communicated quarterly to the residents via open forum and program direction is based on consensus.
  • The Recreation Therapist plans, develops and implements Community Parties and Events in coordination with the Executive Chef with approval of the Community Administrator.
Areas of Accountability                                                                                                                   
Resident Assessment
  • The Recreation Therapist ensures the Resident Assessments are completed within the first 30 days of resident move in
  • A Resident Interest Inventory is completed for all residents living in the community, regardless of  classification
  • A Life History is completed for all Assisted Living and Memory Care residents.
  • Families and/or Power of Attorney to be contacted during the assessment process for residents who are unable to complete with staff assistance
  • Assessments and Care Plans are updated on an annual basis
  • Care Plans are created with input from the family, care team and Wellness Manager within 90 days of move in
Leisure Awareness
  • Educate staff, residents and family regarding the “7 Dimensions of Wellness” and the benefits of recreation and leisure participation
  • Assist with the evaluation of Recreation Programs and Services at all sites
  • Research best practices and innovative programs
  • Assist with the creation of  Program Plans  
  • Collaborate with community groups to partner in program provision
  • Identify community programs appropriate for the resident population. Enable connections between residents and program.
  • Co-ordinate transportation options with appropriate community outings
Care Conferences
  • Care Plans are shared and discussed at Care Conferences
  • Prepare report; including statistics, resident participation records, updates and graphs.
  • File updated records in resident chart/binder
Resident Integration
  • Provide residents with choice and a ‘voice’ by creating committees and councils around appropriate subjects.
  • Welcomes and orientates new residents to the community. Introduces resident to recreation programs and facilitates introduction into social groups.
Team Leadership and Communication
  • The Recreation Therapist will provide leadership to the Recreation Coordinators in the capacity of programming expertise. They will guide and share knowledge when requested.
  • Care plans will be shared with the Recreation Coordinators to ensure an understanding of program procedures with individual residents Attend meetings and teleconferences as required.
  • Attend scheduled meetings and teleconferences, ability to lead and or organize when requested
Recreation Programming
  • Provides on-going contributions to the structuring and development of recreation departmental goals
  • Maintains records of resident participation
  • Encourages and supports resident participation in recreation programs.
  • Escorts residents to and from programs as per Policy
  • Engages in highly innovative program planning within the 7 Dimensions of Wellness and is reflective of the Resident Interest Inventory and recommendations of resident feedback mechanisms.
  • Considers and applies program adaptations to ensure equal access for all people who would like, and/or would benefit, from the recreation program(s) offered.  This may involve extensive collaboration with Wellness Team.
  • Engages in all areas of recreation programming including, but not limited to: set-up, take down, volunteer recruitment, implementation, charting (if appropriate) and participation tracking.
  • Collaborates with committees to provide guidance and assistance with resident-led activities. 
  • Works with committees to develop and distribute monthly newsletter and activity calendars to residents.
  • Engages in one-to-one visitations, based on resident assessment.
  • Facilitates the provision of information and education on special topics of interest to residents and/or families through monthly “Wellness Seminars”.
  • Where applicable, assists with coordination and set up of the monthly Inspired Living Brunch.
  • Facilitates resident orientation by communicating monthly, weekly and daily schedules through a multitude of mediums which may include the use of calendars, announcements, posting and white board notification.
  • Manages the community Volunteer Program
  • Assists in the development of Volunteer “Job Descriptions”
Health and Safety
  • Practices safety consciousness and maintains an organized and clean environment both in the office and in the activity areas. 
  • Complies with safety regulations and policies. Ensures no undue risk beyond that associated with thoughtful program participation.
  • Reports unsafe conditions within the living and work environment; takes required action to decrease the risk of injury immediately and/or notify the Community Administrator/ Wellness Manager of the concern.
Budget Oversight
  • Maintains the recreation department budget by completing month end reconciliation and tracking spending.
  • Identifies and orders appropriate program supplies and equipment.
Education and Development
  • Be accountable for personal mandatory education and development; attend relevant workshops, seminars and conferences.  Will apply learning in the workplace and may be required to share knowledge gained at sponsored educational opportunities.
  • Identifies relevant opportunities for growth and skill building by attending workshops and seminars
  • Demonstrate commitment to learning new skills, methods and ideas: broaden experience through research, work on projects and committees.
Job Specifications                                                                                                       
The core competencies of the Recreation Therapist’s role consist of the following knowledge, skills, and abilities. 
 
Minimum Educational/Experience Requirements
  • Degree/Diploma in Therapeutic Recreation –Required
  • Experience with seniors and/or people with disabilities -Required
  • Minimum of 1 year working in the area of recreation/creative arts -Required
  • CPR Level C Certificate -Required
  • AFLCA or other relevant Older Adult certification –Required
  • ATRA registration -Required
Knowledge, Skills and Abilities
  • Demonstrated ability to multi-task
  • Exceptional time management skills, ability to prioritize
  • Good judgment and ability to exercise discretion
  • Creativity, ability to “think outside the box”
  • Motivated and willing to take calculated risks
  • Ability to self-initiate and also work well as a team member
  • Excellent written and verbal communication
  • Ability to use Microsoft Word, Excel and Publisher
  • Compassionate, courteous and respectful
  • Excellent observational skills and ability to determine urgency or reportable incident 
Personal Requirements
  • Maintain a professional, but functional, appearance in dress and grooming
  • A Recreation Team uniform will be provided
  • Maintain high standards of cleanliness and personal hygiene
Special Requirements
  • A current and clear Criminal Records Check
  • Involves extensive standing, walking, bending and lifting (up to 10kg is often required)
  • Requires the ability to critically assess the needs and abilities of the residents
 *Christenson Communities offers a comprehensive compensation package.*

Qualified applicants can submit a resume to karend@cdlhomes.com


Tour Host - Devonshire Village

Christenson Communities is dedicated to providing engaging lifestyles in the "Age in Place" seniors campus and has been redefining what it means to age in today's society. With eight luxury facilities in Edmonton, Sherwood Park, St. Albert and Lacombe with over 1,000 suites, including the award winning Devonshire Village, Citadel Village, Glastonbury Village, and Royal Oak Village, Christenson Communities is the leader in Assisted Living.

It takes a special kind of person to work with Christenson Communities. We look for people who have a passion for engaging with older adults. People who have a real commitment to treating residents with the respect, honor and dignity they deserve. People with the experience, and expertise, to help residents live the lives they envision for themselves. If making a difference in people’s lives is one of the things that make you tick, then you are the right fit for us.

We are currently recruiting for a Weekend Tour Host to join our team. This position is based out of our south side Edmonton community, Devonshire Village.

Hours of Work: Saturday/Sunday, 1:00 - 5:00pm

The Tour Host provide front line sales information and customer service to potential clients, their families, and current residents.

Areas of Accountability

Sales information and Public Relations

  • Welcome and greet residents and visitors, answer questions, and direct people to the appropriate locations.
  • Provide information about services and amenities available in the building, the neighborhood, and the community.
  • Assist with sales as required. Proven competencies include knowledge of all marketing material and a basic knowledge of the organizational structure.
  • Answering incoming phone calls and relaying relevant information to the Lifestyle Consultant.
  • Compile relevant information including, but not limited to customer data, community interest and client suitability.
  • Provide comprehensive site tours. This requires being knowledgeable on all site features, amenities, and services.
  • Assist in community marketing initiatives. This may include community trade shows and public events at the request of the Lifestyle Consultant.

Customer Service and Relationship Development

  • Ensure future clients receive clear, consistent information on all facets of CCL Communities including, Independent Living, Supportive Living, and Private Services.
  • Maintain a friendly, positive attitude and demeanor, displaying a keen awareness that they are a CCL representative at all times.
  • May be required to assist with reception duties at the discretion of the Community Administrator.

General Sales and Reporting

  • Prepare reports, memos, letters, and other documents.
  • Send and receive faxes, emails, couriers, etc.
  • Inventory, order, and maintain sufficient stock of office supplies.
  • Perform other clerical duties such as compiling and recording data, maintaining files and inventories, and operating office equipment.
  • Coordinating appointments for the Lifestyle Consultant and relaying client messaging, with an emphasis on prioritizing more urgent information.
  • Ongoing use of the Yardi Property Management Software System.

Job Specifications

The core competencies of the Tour Host’s role consist of the following knowledge, skills, and abilities.

Minimum Educational/Experience Requirements

  • High School Diploma required.
  • Sales, customer service and related experience.
  • Intermediate knowledge of Microsoft Office (Excel, Word, and Outlook) would be an asset.

Proven Skills

  • Good communication and interpersonal skills.
  • The ability to work independently and as part of a team.
  • General computer skills.

Demonstrated Abilities

  • Outstanding customer service focus.
  • Promotes a positive team spirit and company image at all times.
  • Proven organizational, multi tasking, and priority management skills.
  • A demonstration of patience and caring attitude when dealing with clients.

Other Bona-Fide Occupational Requirements

  • A current and clear Criminal Records Check with Vulnerable Sector Check completed in the past six (6) months is required for all new site-based employees.

*Christenson Communities offers a comprehensive compensation package.*

Qualified Candidates can submit their resume to darciek@cdlhomes.com


Employment Opportunities

 

Our People Are What Make Our Communities Special

 

It takes a special kind of person to work with Christenson Communities.

We look for people who have a passion for engaging with older adults and providing outstanding seniors care, dementia care and other health services.

People who have a real commitment to treating residents with the respect, honor and dignity they deserve.

People with the experience and expertise to help residents live the lives they envision for themselves.

 

Why choose Christenson?
 

  • Innovative and direct involvement in community supports
     
  • Opportunity for career growth through training and development
     
  • Family values and support for family initiatives
     
  • A cooperative, team spirited working atmosphere

Christenson Communities Employment Opportunities

Clinical Quality Educator

Christenson Communities is dedicated to providing engaging lifestyles in the "Age in Place" seniors campus and has been redefining what it means to age in today's society. With eight luxury facilities in Edmonton, Sherwood Park, St. Albert and Lacombe with over 1,000 suites, including the award winning Devonshire Village, Citadel Village, Glastonbury Village, and Royal Oak Village, Christenson Communities is the leader in Assisted Living.

It takes a special kind of person to work with Christenson Communities. We look for people who have a passion for engaging with older adults. People who have a real commitment to treating residents with the respect, honor and dignity they deserve. People with the experience, and expertise, to help residents live the lives they envision for themselves. If making a difference in people’s lives is one of the things that make you tick, then you are the right fit for us.

We are currently recruiting for a Full-Time Clinical Quality Educator to join our team. This is a permanent position based out of our Lacombe Community, Royal Oak Village, and provides support to our Central Zone Communities.

The Clinical Quality Educator works as an integral member of CCLs Clinical Quality and Education Team to support excellence in Clinical Services. Supports the development, implementation, and evaluation of CCL’s Clinical Services through Quality Assurance, training and development and Performance Improvement Activities at the site level. The incumbent is responsible for supporting the implementation, deployment and monitoring of approved clinical quality processes and programs at the site. Leads the provision and facilitation of education for Licensed Practical Nurses and Health Care Aides. Facilitates, coordinates and supports educational initiatives for orientation, mandatory education and in-servicing to promote clinical competence of staff. Expedites changes in policy, procedure, protocols and technology to promote competence of staff and best practice at the site level. The Clinical Quality Educator acts as a role model and resource to all staff for professional development and clinical competency, including Wellness Managers.

Key Responsibilities

Clinical:

  • Maintains visibility at the site level supporting approved clinical quality processes, assessing clinical best practices and reporting on a site’s clinical services at regular intervals.
  • Contributes to the ongoing development of processes and programming that facilitate and guide clinical quality and excellence at the site level
  • Assists with the preparation, planning, deployment and integration phases of new clinical service programs
  • Recognized as CCL’s Dementia Care expert. Promotes Excellence in Dementia Care through the coordination, education, evaluation of services at the site level. Reports on the status of the program’s clinical services through regular evaluation and measurement tools and implements education and quality improvement plans where required.
  • Provides ongoing feedback, clinical support, and mentoring for Wellness Managers
  • Recognized by our clinical partners and team as an organizational expert on policy and standards in seniors care services
  • Assists with preparing/providing organizational updates and data analysis i.e. resident falls, wound management, medication errors and resident acuity
  • Acts as role model in the clinical setting through participation in resident care activities
  • Evaluates and reports on the quality and effectiveness of resident care delivered at all sites
  • Acts a liaison for physicians
  • Assists with stabilization of sites
  • Provides support with homecare
  • Respects and acknowledges skill levels and contributions of all staff
  • Supports staff morale and team building activities
  • Promotes evidence based practice and its integration into the Supportive Living setting and Home Care
  • Collaborates in the development of best practice and evidence based standards
  • Demonstrates respect for others and the cultural diversity of others by using tact, diplomacy and courtesy in all interactions within the clinical setting
  • Maintains own competence in nursing practice

Education/Staff Education:

  • Develops annual education plan with goals and objectives to meet educational needs of employees, patients and families. Responsible for the overall curricula planning, educational activities design, content development, implementation and evaluation of education/orientation programs
  • Develops continuing education programs. Remains current on information and knowledge regarding changes in health care practices and when necessary responds to changes with educational programs for care giving personnel; organizes industry experts to provide in-services as necessary
  • Coordinates with Wellness Managers, Community Administrators and HR to implement competency based training including new hire orientation, annual competencies and skills, and clinical certifications as applicable
  • Contributes to nursing management education and professional development of staff, students, and colleagues in an environment of mutual respect and understanding.
  • Develops and implements recruitment and retention programs for staff.
  • Provides weekly in-services for staff, residents, and families
  • Participates in the development and communication of new or revised policies and procedures
  • Seeks opportunities for professional development and continued education
  • Promotes and integrates evidence based practice into the clinical area
  • Recognizes value of relationship building in recruitment and retention with development of education and staff satisfaction
  • Participates in creating an environment of learning conducive to staff needs
  • Take responsibility for own learning needs

Quality Assurance:

  • Collaborates with the Manager of Clinical Quality and Education in performing routine internal audits on clinical services and programs as mandated by the approved audit schedule – travel may be required
  • Provides written post audit action plans for sites where deficiencies are found and improvement strategies are required
  • Supports site teams in implementing quality improvement initiatives
  • Available for unplanned audits of sites when required
  • Leads Quality Assurance in the Dementia Care Program through coordination, education, evaluation strategies. Reports on the status of the program’s strategic goals through regular evaluation and measurement tools and implements quality improvement plans where required.
  • Supports the sites in maintaining Accreditation status through meetings, updates, education and quality initiatives.
  • Assists with providing up to date information on critical incidents to include tracking, monitoring, prevention initiatives – helps with instituting these changes across the organization.
  • Participates on committees and working groups to plan, develop and implement new policies, procedures, practices and initiatives, and to provide input on quality improvement initiatives
  • Provides initial clinical input and follow up regarding serious critical incident processes
  • Assists with the preparation of Continuing Care Health Service Standards and Accommodation audits and provides post audit support

Job Specifications

The core competencies of Clinical Quality Educator role consist of the following knowledge, skills, and abilities.

Minimum Educational/Experience Requirements

  • Current nursing licensure required
  • Management experience an asset
  • Experience in Supportive Living preferred
  • Experience as an adult educator an asset
  • Demonstrated experience of providing a climate of learning and encouraging the development of the professional nursing skills
  • Dementia experience required
  • Dementia Certificate an asset
  • Proficiency in computer skills including Microsoft Office, Power Point, e-mail and internet
  • Current active clinical experience in Geriatrics

*Equivalencies will be considered

Knowledge/Capabilities Required

  • Skills to direct, mentor and lead people
  • Project Management
  • Understanding of Outlook, Word, Excel, and Powerpoint
  • Capable of interpreting, evaluating and measuring data
  • Ability to create process improvements
  • Best practices implementation
  • Ability to manage projects and exceptional organizational skills
  • Must be creative, flexible and have critical thinking skills
  • Exhibit patience and understanding towards the needs of the people they are mentoring
  • Ability to set clear goals, expectations, deadlines and desired outcomes
  • Enthusiastic, energetic and eager
  • Well-prepared

Other Bona-Fide Occupational Requirements

  • A current and clear Criminal Records Check, including vulnerable sector is required
  • Must possess valid driver’s license
  • Must own and properly register and insure own vehicle

* Christenson Communities offers a comprehensive compensation package*

Qualified candidates can submit their resumes to suew@cdlhomes.com


Lifestyle Consultant

Christenson Communities is dedicated to providing engaging lifestyles in the "Age in Place" seniors campus and has been redefining what it means to age in today's society. With eight luxury facilities in Edmonton, Sherwood Park, St. Albert and Lacombe with over 1,000 suites, including the award winning Devonshire Village, Citadel Village, Glastonbury Village, and Royal Oak Village, Christenson Communities is the leader in Assisted Living.

It takes a special kind of person to work with Christenson Communities. We look for people who have a passion for engaging with older adults. People who have a real commitment to treating residents with the respect, honor and dignity they deserve. People with the experience, and expertise, to help residents live the lives they envision for themselves. If making a difference in people’s lives is one of the things that make you tick, then you are the right fit for us.

We are currently recruiting for a Life Lease Consultant to join our team. This position is based out of Edmonton, Alberta.

The Life Lease Consultant will oversee the customer relations for prospective customers for life lease and rentals for Christenson Communities’ existing, stabilized Luxury Retirement Communities.

This position is responsible for building lasting relationships and trust with prospective and existing residents as well as their families and other stakeholders by being the foremost expert on retirement living options and focusing on education and excellence in customer service.

The Life Lease Consultant is responsible for maximizing the long-term real estate value of specified Luxury Retirement Communities by meeting occupancy targets, achieving reduced vacancy losses, matching residents to appropriate communities and homes, increasing life lease loan amounts, working closely with Community Administrators and their site teams to ensure seamless turnover and releasing of suites, and working with a sales team that promotes cross marketing between various Christenson Communities.

Areas of Accountability

  • Be an expert and champion of “life lease”; effectively communicating and educating prospective clients, their family members, and other stakeholders on the benefits of the life lease loan option over conventional renting.
  • Understand the needs and wants of seniors vis-à-vis accommodations, hospitality, and care and to properly differentiate between the needs of the various segments in the marketplace (Active Adult, Independent Living, Supportive Living, and Designated Supportive Living).
  • Engage in lead management by educating clients on retirement living options and fostering relationships and creating trust with the client and their family throughout the sales cycle.
  • Build strategic partnerships with external stakeholders, such as physicians, seniors groups, and health clinics, to promote recurring referrals from within the community and beyond.
  • Achieve sales and occupancy targets as set forth by investors.
  • Manage and work with Sales Hostesses to ensure timely, friendly, and knowledgeable service and to make sure that they are accountable for their performance.
  • Maintain Information Centers and Show Suites with up-to-date information and marketing material; and to ensure that they are always clean and presentable.
  • Attend trade shows and fairs to promote the Christenson brand and develop “grassroots” word of mouth.
  • Evaluate the advertising mix for each site in an effort to get the best return on investment on advertising dollars.
  • Present the client with upgrading options and pricing for their suite at their cost.
  • Possess a well-rounded knowledge of Christenson Group contracts and ensure that clients are aware of their obligations so as to promote transparency.
  • Develop Sales and Marketing budgets in cooperation with Head Office and ensure they are met.
  • Develop and maintain competition surveys for all active neighborhoods.
  • Work collaboratively with other Christenson Group sites to cross market in order to fill vacancies, expedite turnovers, and address customer concerns.
  • Solicit feedback from clients – How did they hear of us? What convinced them to live in one of our communities? Why did they choose to not live in one of our communities?
  • Create and maintain weekly traffic reports and life lease and rental activity.
  • Submit monthly reports as required.
  • Be well versed on all of the communities that the Christenson Group of Companies markets and familiar with other Christenson Group leasing and sales representatives to refer inquiries to provide prospective customers with accurate information on all projects.
  • Follow thru with the client through the sales process and beyond, addressing customer concerns/inquiries collaboratively with the Community Administrator using a solution-based philosophy.
  • Streamline processes and systems where possible, with a commitment to “out of the box” thinking towards problem solving.
  • Create and maintain relationships with on-site personnel, understanding the uniqueness and diversity across communities to leverage within the sales process and to solicit support as required.
  • Life Lease Consultants are required to take ownership of their site(s). Ensure signage is clean and standing. The overall impression of the site and the sales centre should be excellent.

Job Specifications

The core competencies of the Life Lease Consultant role consist of the following knowledge, skills, and abilities.

Minimum Educational/Experience Requirements

  • Proven track-record of managing and directing a highly skilled, motivated, results-orientated, and successful sales and leasing team.
  • Five years or more of sales experience in new home sales, MLS real estate, and/or leasing is preferred.
  • Be of at least 18 years of age.
  • High School Diploma or equivalent.
  • Experience in seniors living would be a major asset.
  • Proficient with Microsoft Office (Excel, Word, and Outlook) and Internet Explorer.

Proven Skills and Abilities

  • Proven closing/negotiating skills.
  • Strong verbal and written communication skills.
  • Able to manage multiple projects on tight time frames.
  • Great listening skills and creative problem solving ability.
  • Proactive follow-up with prospective customers.
  • Must be resourceful, self-motivated, customer focused, and able to work in a team.
  • Strong organizational skills.
  • Ability to talk with different audiences, appropriately adjust technical content to meet different audience knowledge and interest, and can juggle meetings with multiple audience levels.

Personal Characteristics

  • Principles and values that match The Christenson Group corporate principles and values.
  • A high level of enthusiasm, as well as a high energy level.
  • Professional attire and personal grooming.
  • A good memory for names, faces, and business details.
  • Perseverance and stability.
  • An outgoing personality.

Other Bona-Fide Occupational Requirements

  • Must be able to travel locally.
  • Must own and properly register and insure own vehicle.

*Christenson Communities offers a comprehensive compensation package.*

Qualified Candidates can submit their resume to deving@cdlhomes.com
 


Recreation Therapist

Christenson Communities is dedicated to providing engaging lifestyles in the "Age in Place" seniors campus and has been redefining what it means to age in today's society. With eight luxury facilities in Edmonton, Sherwood Park, St. Albert and Lacombe with over 1,000 suites, including the award winning Devonshire Village, Citadel Village, Glastonbury Village, and Royal Oak Village, Christenson Communities is the leader in Assisted Living.

It takes a special kind of person to work with Christenson Communities. We look for people who have a passion for engaging with older adults. People who have a real commitment to treating residents with the respect, honor and dignity they deserve. People with the experience, and expertise, to help residents live the lives they envision for themselves. If making a difference in people’s lives is one of the things that make you tick, then you are the right fit for us.

Christenson Communities is currently recruiting for a Full-Time Recreation Therapist for our newest community, Timberstone Village in Red Deer, AB.

Scope                                                                                                              

  • The Recreation Therapist plans, develops, implements and evaluates holistic recreational programming that meets the criteria set forth within the “7 Dimensions of Wellness”. The programs are based on individual assessment and identified outcomes of all Supportive Living, Memory Care and Private Pay residents. The Recreation Therapist will work with residents, family members and volunteers to create an environment which fosters diversity, enables independence and dignity, promotes overall safety, and provides the utmost opportunity for optimal wellbeing and self-actualization. All residents living in the community may participate as desired.
  • The Recreation Therapist completes additional Resident Assessments and Care Pans for Memory Care and/or Supportive Living residents, as directed by the Manager of Inspired Living and Recreation Services.
  • The Recreation Therapist facilitates the Inspired Living program by ensuring the Resident Interest Inventory has been completed by all independent residents and added/updated to the spreadsheet. Results are communicated quarterly to the residents via open forum and program direction is based on consensus.
  • The Recreation Therapist plans, develops and implements Community Parties and Events in coordination with the Executive Chef with approval of the Community Administrator.
Areas of Accountability                                                                                                                   
Resident Assessment
  • The Recreation Therapist ensures the Resident Assessments are completed within the first 30 days of resident move in
  • A Resident Interest Inventory is completed for all residents living in the community, regardless of  classification
  • A Life History is completed for all Assisted Living and Memory Care residents.
  • Families and/or Power of Attorney to be contacted during the assessment process for residents who are unable to complete with staff assistance
  • Assessments and Care Plans are updated on an annual basis
  • Care Plans are created with input from the family, care team and Wellness Manager within 90 days of move in
Leisure Awareness
  • Educate staff, residents and family regarding the “7 Dimensions of Wellness” and the benefits of recreation and leisure participation
  • Assist with the evaluation of Recreation Programs and Services at all sites
  • Research best practices and innovative programs
  • Assist with the creation of  Program Plans  
  • Collaborate with community groups to partner in program provision
  • Identify community programs appropriate for the resident population. Enable connections between residents and program.
  • Co-ordinate transportation options with appropriate community outings
Care Conferences
  • Care Plans are shared and discussed at Care Conferences
  • Prepare report; including statistics, resident participation records, updates and graphs.
  • File updated records in resident chart/binder
Resident Integration
  • Provide residents with choice and a ‘voice’ by creating committees and councils around appropriate subjects.
  • Welcomes and orientates new residents to the community. Introduces resident to recreation programs and facilitates introduction into social groups.
Team Leadership and Communication
  • The Recreation Therapist will provide leadership to the Recreation Coordinators in the capacity of programming expertise. They will guide and share knowledge when requested.
  • Care plans will be shared with the Recreation Coordinators to ensure an understanding of program procedures with individual residents Attend meetings and teleconferences as required.
  • Attend scheduled meetings and teleconferences, ability to lead and or organize when requested
Recreation Programming
  • Provides on-going contributions to the structuring and development of recreation departmental goals
  • Maintains records of resident participation
  • Encourages and supports resident participation in recreation programs.
  • Escorts residents to and from programs as per Policy
  • Engages in highly innovative program planning within the 7 Dimensions of Wellness and is reflective of the Resident Interest Inventory and recommendations of resident feedback mechanisms.
  • Considers and applies program adaptations to ensure equal access for all people who would like, and/or would benefit, from the recreation program(s) offered.  This may involve extensive collaboration with Wellness Team.
  • Engages in all areas of recreation programming including, but not limited to: set-up, take down, volunteer recruitment, implementation, charting (if appropriate) and participation tracking.
  • Collaborates with committees to provide guidance and assistance with resident-led activities. 
  • Works with committees to develop and distribute monthly newsletter and activity calendars to residents.
  • Engages in one-to-one visitations, based on resident assessment.
  • Facilitates the provision of information and education on special topics of interest to residents and/or families through monthly “Wellness Seminars”.
  • Where applicable, assists with coordination and set up of the monthly Inspired Living Brunch.
  • Facilitates resident orientation by communicating monthly, weekly and daily schedules through a multitude of mediums which may include the use of calendars, announcements, posting and white board notification.
  • Manages the community Volunteer Program
  • Assists in the development of Volunteer “Job Descriptions”
Health and Safety
  • Practices safety consciousness and maintains an organized and clean environment both in the office and in the activity areas. 
  • Complies with safety regulations and policies. Ensures no undue risk beyond that associated with thoughtful program participation.
  • Reports unsafe conditions within the living and work environment; takes required action to decrease the risk of injury immediately and/or notify the Community Administrator/ Wellness Manager of the concern.
Budget Oversight
  • Maintains the recreation department budget by completing month end reconciliation and tracking spending.
  • Identifies and orders appropriate program supplies and equipment.
Education and Development
  • Be accountable for personal mandatory education and development; attend relevant workshops, seminars and conferences.  Will apply learning in the workplace and may be required to share knowledge gained at sponsored educational opportunities.
  • Identifies relevant opportunities for growth and skill building by attending workshops and seminars
  • Demonstrate commitment to learning new skills, methods and ideas: broaden experience through research, work on projects and committees.
Job Specifications                                                                                                       
The core competencies of the Recreation Therapist’s role consist of the following knowledge, skills, and abilities. 
 
Minimum Educational/Experience Requirements
  • Degree/Diploma in Therapeutic Recreation –Required
  • Experience with seniors and/or people with disabilities -Required
  • Minimum of 1 year working in the area of recreation/creative arts -Required
  • CPR Level C Certificate -Required
  • AFLCA or other relevant Older Adult certification –Required
  • ATRA registration -Required
Knowledge, Skills and Abilities
  • Demonstrated ability to multi-task
  • Exceptional time management skills, ability to prioritize
  • Good judgment and ability to exercise discretion
  • Creativity, ability to “think outside the box”
  • Motivated and willing to take calculated risks
  • Ability to self-initiate and also work well as a team member
  • Excellent written and verbal communication
  • Ability to use Microsoft Word, Excel and Publisher
  • Compassionate, courteous and respectful
  • Excellent observational skills and ability to determine urgency or reportable incident 
Personal Requirements
  • Maintain a professional, but functional, appearance in dress and grooming
  • A Recreation Team uniform will be provided
  • Maintain high standards of cleanliness and personal hygiene
Special Requirements
  • A current and clear Criminal Records Check
  • Involves extensive standing, walking, bending and lifting (up to 10kg is often required)
  • Requires the ability to critically assess the needs and abilities of the residents
 *Christenson Communities offers a comprehensive compensation package.*

Qualified applicants can submit a resume to karend@cdlhomes.com


Tour Host - Devonshire Village

Christenson Communities is dedicated to providing engaging lifestyles in the "Age in Place" seniors campus and has been redefining what it means to age in today's society. With eight luxury facilities in Edmonton, Sherwood Park, St. Albert and Lacombe with over 1,000 suites, including the award winning Devonshire Village, Citadel Village, Glastonbury Village, and Royal Oak Village, Christenson Communities is the leader in Assisted Living.

It takes a special kind of person to work with Christenson Communities. We look for people who have a passion for engaging with older adults. People who have a real commitment to treating residents with the respect, honor and dignity they deserve. People with the experience, and expertise, to help residents live the lives they envision for themselves. If making a difference in people’s lives is one of the things that make you tick, then you are the right fit for us.

We are currently recruiting for a Weekend Tour Host to join our team. This position is based out of our south side Edmonton community, Devonshire Village.

Hours of Work: Saturday/Sunday, 1:00 - 5:00pm

The Tour Host provide front line sales information and customer service to potential clients, their families, and current residents.

Areas of Accountability

Sales information and Public Relations

  • Welcome and greet residents and visitors, answer questions, and direct people to the appropriate locations.
  • Provide information about services and amenities available in the building, the neighborhood, and the community.
  • Assist with sales as required. Proven competencies include knowledge of all marketing material and a basic knowledge of the organizational structure.
  • Answering incoming phone calls and relaying relevant information to the Lifestyle Consultant.
  • Compile relevant information including, but not limited to customer data, community interest and client suitability.
  • Provide comprehensive site tours. This requires being knowledgeable on all site features, amenities, and services.
  • Assist in community marketing initiatives. This may include community trade shows and public events at the request of the Lifestyle Consultant.

Customer Service and Relationship Development

  • Ensure future clients receive clear, consistent information on all facets of CCL Communities including, Independent Living, Supportive Living, and Private Services.
  • Maintain a friendly, positive attitude and demeanor, displaying a keen awareness that they are a CCL representative at all times.
  • May be required to assist with reception duties at the discretion of the Community Administrator.

General Sales and Reporting

  • Prepare reports, memos, letters, and other documents.
  • Send and receive faxes, emails, couriers, etc.
  • Inventory, order, and maintain sufficient stock of office supplies.
  • Perform other clerical duties such as compiling and recording data, maintaining files and inventories, and operating office equipment.
  • Coordinating appointments for the Lifestyle Consultant and relaying client messaging, with an emphasis on prioritizing more urgent information.
  • Ongoing use of the Yardi Property Management Software System.

Job Specifications

The core competencies of the Tour Host’s role consist of the following knowledge, skills, and abilities.

Minimum Educational/Experience Requirements

  • High School Diploma required.
  • Sales, customer service and related experience.
  • Intermediate knowledge of Microsoft Office (Excel, Word, and Outlook) would be an asset.

Proven Skills

  • Good communication and interpersonal skills.
  • The ability to work independently and as part of a team.
  • General computer skills.

Demonstrated Abilities

  • Outstanding customer service focus.
  • Promotes a positive team spirit and company image at all times.
  • Proven organizational, multi tasking, and priority management skills.
  • A demonstration of patience and caring attitude when dealing with clients.

Other Bona-Fide Occupational Requirements

  • A current and clear Criminal Records Check with Vulnerable Sector Check completed in the past six (6) months is required for all new site-based employees.

*Christenson Communities offers a comprehensive compensation package.*

Qualified Candidates can submit their resume to darciek@cdlhomes.com